Refund policy

At Picky Hity, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to make the return process as seamless as possible. Please review our return policy below to ensure a smooth experience.

1. Return Eligibility

• Timeframe: Initiate returns within 7 days of receiving your order.

• Condition: Items must be unused, in original packaging, and in the same condition as received.

• Non-Returnable Items: Certain products, such as perishable goods, intimate apparel, and custom-made items, are not eligible for return.

2. Return Process

• Initiation: To request a return, contact us at pickyhity@gmail.com with your order number and reason for return.

• Approval: All return requests are subject to review and approval. We will respond within 3 business days with further instructions if your return is approved.

• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Refunds and Store Credit

• Store Credit: Approved returns will be issued store credit equivalent to the purchase price, excluding original shipping costs.

• Processing Time: Once we receive and inspect the returned item, we will notify you of the approval status. If approved, store credit will be issued within 7 business days.

4. Damaged or Defective Items

• Reporting: If you receive a damaged or defective product, contact us immediately at pickyhity@gmail.com with photos and a description of the issue.

• Resolution: After review and approval, we will arrange for a replacement or issue store credit, depending on product availability.

5. Exchanges

• Eligibility: We only replace items if they are defective or damaged. For exchanges, contact us at pickyhity@gmail.com.

6. Policy Updates

We reserve the right to modify this return policy at any time. Changes will be posted on our website, and it is the customer’s responsibility to review the policy periodically.

By implementing this return policy, we aim to provide clarity and assurance, ensuring a positive shopping experience with Picky Hity.

For further guidance on creating effective return policies, consider reviewing resources such as Shopify’s guide on writing return policies.